THE OMNI SHOW

Get to know the people and stories behind Omni’s award-winning productivity apps for Mac and iOS.

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20
July 25, 2018, 6 a.m.
Tami Snyder, Operations Assistant

Tami Snyder — Voice of Omni, helper of people in and out of the company, coffee expert — joins the show to talk about working as an Operations Assistant and the big, varied list of things this actually means.

Show Notes:

Though it’s a few years old, Tami’s bio on our About Omni page is worth quoting:

Tami somehow entered the realms of Omni without ever having heard of Battlestar Galactica or playing World of Warcraft. She studied Psychology at Seattle Pacific University and worked with troubled adolescent boys. She later became a certified bra fitter at Nordstrom’s. She has a green Jeep Wrangler named Jewel and organizes “boutique-style” yard sales. She refuses to define what “boutique-style” means, so we assume cookies. Tami fiercely defends our gates, protecting us from scary folk like the delivery folks.

(Tip! To read a person’s bio on our About page, just click on their picture.)

Some other people, places, and things mentioned:

Transcript:

Brent Simmons: You're listening to The Omni Show. Get to know the people and stories behind The Omni Group's award-winning productivity apps for Mac and iOS. Music!

[MUSIC]

Brent: I'm your host, Brent Simmons. In the studio with me today is Tami Snyder, Operations Assistant. Say hello, Tami.

Tami Snyder: Hello, Tami.

Brent: You may know her, if you've called in before, as the voice of Omni. She is on our hold system, apparently. People call in, and I've never called in, 'cause why would I call in? I'm already here. What do people actually hear when they call in?

Tami: They get a general greeting from me. I invite them to select different options. They can connect with support, sales, or have a little chat with the operator.

Brent: Hmm, okay.

Tami: I'm sales and the operator.

Brent: Yeah. That's pretty cool. Your job is Operations Assistant, and that means, I'm guessing a whole bunch of different things. What's a typical day like for you?

Tami: Oh, wow.

Brent: If there is such a thing, even, as a typical day.

Tami: Yeah, it's very busy. I wear a lot of different hats. Everything from general customer support, lost license questions, fill a purchase order, get a sales quote, to general business operations, facilities management, employee questions about benefits, ordering office supplies. You name it, if it needs to be done and there's nobody to do it, I might jump in there.

Brent: Well, and I can say that when I have questions, you're right there to the rescue.

Tami: Sweet.

Brent: Yeah, I appreciate that. A fair amount of this is customer support, but we still have a customer support staff. Do you take a certain kind of question more?

Tami: Yeah, anything that's not too technical.

Brent: Mm-hmm (affirmative).

Tami: I pretend to be a nerd, but I'm not really one. Just don't tell anybody.

Brent: Yeah, okay. I won't tell anyone. You may be the only extrovert in the office.

Tami: Yeah, I might be.

Brent: Yeah. Which, for a software company is not too surprising. It's surprising we have one. But, yeah.

Tami: Yeah, I definitely scared a few people when I started working here.

Brent: I remember the first time I came into the office, I was doing a podcast with Chris Parrish.

Tami: Mm-hmm (affirmative), I remember that.

Brent: Yeah, called, "The Record." Which, was kind of like this. Anyway, you gave me a tour that very first time. That was really cool. I got to see the whole place, and that was fun. So, you're tour guide as well?

Tami: Yeah, and hostess.

Brent: And hostess. Yeah, yeah. Is there any kind of trend to the questions that you get? Are people fixated on one certain things these days, or three certain things?

Tami: Across my plate it's a lot of questions about folks that lost their license, and maybe changed their email address from when they first bought it, so they don't know how to recover it. We can certainly help with that. Folks purchasing through the App Store, and may run into some unique App Store challenges. We help mitigate, and troubleshoot those.

Brent: Mm-hmm (affirmative).

Tami: Those are some of the primary things, and filling purchase orders for large corporations, educational institutions, and such.

Brent: Oh, okay. Plenty of variety.

Tami: Yes.

Brent: Which, I assume is a good thing in life. Otherwise, same thing every day, not everyone likes that, right?

Tami: Yeah, certainly not boring.

Brent: You work with Kaley and Jenna?

Tami: Correct.

Brent: And, Molly is COO, I guess? And so, she's the-

Tami: Yeah, Molly our COO is the Head of Operations.

Brent: ... Okay.

Tami: She is the one who Kaley, Jenna, and I report to.

Brent: How long have you been here?

Tami: A little over 10 years.

Brent: A little over 10 years, wow.

Tami: Yeah.

Brent: Since you're actually at the front desk, everybody else, and I hope you're not too envious of this when I bring it up. Everybody else has a private office.

Tami: Yeah.

Brent: But you're up there with Kaley and Jenna.

Tami: In the fishbowl.

Brent: In the fishbowl, the open air.

Tami: Yeah.

Brent: How does that work out actually, for doing phone calls?

Tami: It works great on the side of my extroverted-ness. I get to talk to everybody who walks by.

Brent: Yeah, right.

Tami: Find out how various things in their life are doing, and what's going on. That aspect is awesome, love it. I would get lonely in an office alone all day. But, it is a little challenging when sometimes I might be on the phone with a customer, and a group of folks are walking by. Maybe just got out of a meeting, or headed to the lunch room. They might be having fun, because that's what we do here.

Brent: Mm-hmm (affirmative).

Tami: It might be a little loud in the background. That's where it gets challenging. I have to wave my hands and like, "I'm on the phone guys."

Brent: Right. Is that probably the biggest part of your day though? The talking on the phone?

Tami: Talking on the phone, and answering the customer emails. Mm-hmm (affirmative).

Brent: Mm-hmm (affirmative).

Tami: Email volume is much higher. I'm not sure that a lot of folks know we have phone support. Is that such a weird thing?

Brent: Yeah, yeah. I've talked about it here on the show enough, but not every single person in the world listens to the show yet.

Tami: We're working on it.

Brent: Yeah, yeah. Getting there. So close. I'm awfully impressed by the fact that we have phone support. A lot of companies don't. Even larger companies, they just don't do it. They think it costs too much, isn't worth it, whatever.

Tami: Mm-hmm (affirmative).

Brent: But, I think we've proven, at least for us, it's a really good thing.

Tami: Yeah, it definitely provides a valuable asset. One more perk that folks are getting when they're buying premium software from us, versus other software companies, is that you actually can talk to live human beings, and get help with your questions. That's rare and unique, and definitely provides value to their purchase.

Brent: Hmm, do you have any idea how we started doing phone support in the first place?

Tami: Back in 2008 I was actually the only person in the entire company who answered the phones, or talked on a phone with a person. If you called Omni Group back in the day, you got me, and me alone, and I couldn't transfer you to anyone.

Brent: Uh huh.

Tami: If you called for tech support and you ended up talking to me, and were frustrated, I didn't know how to help you either. Because, I was not techie.

Brent: Right.

Tami: Still am not techie, although I have come a long way. After many frustrated phone calls with poor folks who needed some help above and beyond what I could give them, the company finally heard my cries, and that fall we hired our first three phone support humans.

Brent: Oh, cool.

Tami: Yeah, it was very exciting.

Brent: So-

Tami: I was probably the most excited person in the entire company about it.

Brent: ... You proved that it was a good thing.

Tami: Yeah.

Brent: Then, also proved that you needed some extra people. Yeah, that's really cool.

Tami: Yeah, I'm glad to see it's grown, the support department has grown the way that they have. And, that folks have really utilized that tool that we provide.

Brent: That's cool. My goal is eventually to have every single support person do an episode of the show, because I want people to know that the people they're calling in to talk to, or write to, are actual real human beings with real lives.

Tami: Yeah.

Brent: Our customers, I hear are pretty much awesome anyway.

Tami: Oh yeah.

Brent: Yeah.

Tami: We definitely have the most amazing customers in the world. Some of the nicest people ever. Having worked in a lot of customer service in my past, I can say our customers here are a different breed.

Brent: Yeah, they are. That's a good thing.

Tami: They're pretty awesome.

Brent: So, life before Omni. Did you grow up around here?

Tami: I grew up in Tacoma, Washington.

Brent: So you did, wow.

Tami: I'm a Northwest native. Mm-hmm (affirmative).

Brent: Go to school, I assume?

Tami: Yep. Stayed in the Northwest, went to college at Seattle Pacific University.

Brent: What'd you study there?

Tami: I was a psychology major. I had big dreams.

Brent: Hmm. Which, makes everyone nervous as you say that. Oh no.

Tami: Oh yeah, I'm not going to analyze you, I promise.

Brent: I don't know if I'm being analyzed.

Tami: I really, yeah, though I'd be an adolescent family therapist.

Brent: Oh, okay. What's that?

Tami: Working with teens and their families in counseling through crisis situations, or just general "dealing with life" situations.

Brent: Hmm, okay. Are you helping kids with their schooling, are you helping them just in general cope with things?

Tami: Well, my dream back then was to open a private practice, and to be a Psychologist. Then, after undergrad I took a year off to actually work with kids, and be a counselor, to have a foot ahead when I entered grad school, and to get my PhD. I worked with troubled adolescent boys at a group home.

Brent: Mm-hmm (affirmative).

Tami: It was through that challenging and amazing experience that I realized, "I don't actually want to counsel kids."

Brent: Oh.

Tami: "This is not what I want to do with my life, at all." So, I'm really glad I did that before going through a PhD program.

Brent: Yeah. Were these kids who couldn't be in foster care for some reason?

Tami: Yeah, they were really challenged kids who had gone through some unfortunate situations in life, that no human should ever have to do. They were not able to function in foster care. They had needs beyond and above what foster care could supply, so they lived in a group home.

Brent: Hmm, okay. It could be that all your stories from those days are bad. But, I wonder if you have anything that's a success story, or something that you remember fondly? Of reaching and helping a young man?

Tami: Yeah, definitely a lot of crazy stories from that experience. But, a lot of great and amazing, wonderful ones too. You really see how, even though these kids have been through crazy times, the innate nature of them is pure, and good, and they really want and struggle to find love, and support, and structure in life. We had one kid in particular who came to the home when he was 15. He had pretty severe PTSD from childhood traumas of sorts. He had no ability to identify, or deal with his emotions, of any kind. Good emotions, or bad emotions. He would just lash out physically, and destroy property. Everything from busting out windows, to kicking through walls, or breaking furniture.

Brent: Oh boy, wow.

Tami: He was very challenged. We worked hard with him to help him figure out how to identify emotions, talk to other kids, deal with things when something wasn't quite right, or celebrate joys, if that was what it was.

Brent: So really, not just negative emotion.

Tami: Any emotion, yeah.

Brent: Any emotion. Wow.

Tami: We worked with him on that. We saw a huge reduction in the amount of damage that he did over the next couple of months. I got the joy and privilege of sitting down with him, and showing him the log of his property damage, and the expenses that it cost, and how that dwindled and diminished over time, so he could see himself-

Brent: Cool.

Tami: ... how he was improving, and the difference it was making in his life. That was really neat. Then, I did end up running into that kid a couple years later, out in the real world. He had graduated from high school, and was doing great in life.

Brent: Awe.

Tami: And a regular, normal member of society, which was really amazing to see.

Brent: Yeah. Wow, that's great.

Tami: Yeah.

Brent: I was a troubled teen myself. [crosstalk 00:10:54].

Tami: We all were in some way.

Brent: But I actually had a counselor that we went to, the family went to. To this day, I credit saving my dad and my relationship, I give all the credit to the arcade game Galaga. Because, it was the only thing we could stand to do together.

Tami: Yeah.

Brent: When we played, it was great.

Tami: Yeah.

Brent: That was like a basis, that we were able to draw upon. But, yeah. Tough years.

Tami: Yeah.

Brent: They're tough years, even I think, just in general.

Tami: Absolutely.

Brent: Yeah. I would not go through it again. How did you work with him? If that's even describable. I'm just trying to imagine.

Tami: A lot of patience.

Brent: Yeah, sure.

Tami: A lot of setting boundaries, and upholding them. So, consequences to actions, talking through everything all the time. It would seem like a broken record, and like you were constantly having the same, long conversations. But, eventually those conversations plant seeds, and really puts that little inner voice in their head where when he's doing something, coming with the thought of, "Okay, if I react this way, X, Y, and Z will happen. Or, I can react this way and A, B, C will happen. I choose A, B, C."

Brent: Mm-hmm (affirmative).

Tami: It takes a lot of time and consistent and persistent effort. Which, is really the true story with any parenting.

Brent: Sure, yeah. Makes sense.

Tami: Yeah.

Brent: So you decided not to go for a PhD in this.

Tami: Yes.

Brent: After doing this for a while.

Tami: Mm-hmm (affirmative). Yep, I decided that it was a bit too much emotional toll on me. I ended up wanting to adopt all of the children and take them home with me. I don't have a house, or the financial ability to be able to do that. So, I felt like it was best if I did not do that as a career path, but rather a side volunteer project here and there where I can still help work with kids, help be a positive influence in their life, but not have that be my main career.

Brent: Mm-hmm (affirmative), yeah. That makes sense. So, you decided to zig instead of zag I guess, and went to work at Nordstrom's. Do I have that, do I understand that right?.

Tami: Yeah, a huge zigzag-

Brent: Yeah.

Tami: ... From counseling adolescent boys, to being a certified bra fitter at Nordstrom for several years.

Brent: Wow, that's such a very specific job.

Tami: One extreme to the other.

Brent: But, yeah. Yeah, and not generally helping 15 year old boys, I think, in that case.

Tami: Yeah, yeah. Got the opportunity to work with amazing women, and educating and empowering them. One unique thing about Nordstrom that a lot of people don't know, is they actually have a program where they fit women who have had mastectomies, or lumpectomies.

Brent: Mm-hmm (affirmative).

Tami: They actually will bill the insurance, they sew the pockets into the bras, they do the prosthetic forms and everything for women —

Brent: Oh wow.

Tami: ... who have struggled with breast cancer.

Brent: Mm-hmm (affirmative).

Tami: So, I got to be a part of that program, and that was really amazing.

Brent: That's a great thing. I've known several women who've gone through procedures like that. That stuff really matters, in fact, like a ton. Yeah.

Tami: Yeah. Yeah, it really does. Mm-hmm (affirmative).

Brent: Yeah.

Tami: That was my time at Nordstrom for several years, while I tried to figure out what I want to do when I grow up. And, kind of got sucked into the fun of retail.

Brent: Yeah.

Tami: And, shopping every day, and who wouldn't love that?

Brent: Yeah, right? Sounds great. I've heard that Nordstrom's is quite a great company.

Tami: It is.

Brent: Heard that for decades. Yeah.

Tami: It really is, yeah. It was a great opportunity. I learned a ton about management, customer service, and how to run a business through that experience there. I'm very grateful for that.

Brent: Yeah, so how'd you come to Omni?

Tami: I went to college with a lovely person named Sarah, now Bendickson. At the time she was Hulet. She lived across the hall from me in the dorm freshmen year. We immediately—

Brent: Now, could she possibly be related to Aaron Bendickson?

Tami: She might be, yeah. She and I became really good friends freshmen year. We were dorm mates. A few years later she met this gentleman named Aaron Bendickson who swooped her off her feet, and they got married. Aaron became the sysadmin here at Omni — several years ago, before my time. It was through that connection that I heard about an opening coming from Omni. They were growing, and so adding a brand new position. I said, "I don't care what it is, I don't care if it's way below my skillset. I want in."

Brent: Cool.

Tami: "So, let me apply, and I promise to make you look good."

Brent: Mm-hmm (affirmative). What made you think Omni would be a great place before having actually [crosstalk 00:15:36]?

Tami: Oh, hearing the stories from Aaron, and about the co-workers, and the camaraderie.

Brent: Mm-hmm (affirmative).

Tami: It just seemed like a happy, peaceful, stress-free place to work.

Brent: Yeah.

Tami: Really good place to grow some wings.

Brent: Mm-hmm (affirmative).

Tami: Mm-hmm (affirmative).

Brent: This was 10 years ago?

Tami: Yeah, 10 years ago.

Brent: So, before the App Store even.

Tami: Before the App Store, before iPads existed.

Brent: Wow. Yeah, right?

Tami: Mm-hmm (affirmative).

Brent: There's been a lot of changes.

Tami: Yeah.

Brent: You've seen them, yeah. Yeah, that's cool. I'm imagining at the time, the operations team was a little bit smaller.

Tami: Yep, it was much smaller.

Brent: Molly was here?

Tami: There was Molly, and then Trish, and then myself.

Brent: Trish, I don't think I've met.

Tami: Yeah, she was gone before you arrived.

Brent: Okay.

Tami: But she used to be the Operations Coordinator. Mm-hmm (affirmative).

Brent: I see, okay. Then later on we added Kaley and Jenna?

Tami: We added Kaley, mm-hmm (affirmative).

Brent: Yeah.

Tami: Then we added Jenna. As the company continued to grow, we kept adding new positions on. Kaley and Jenna are both Operations Assistants, just like I am. We are a team.

Brent: Okay. It's like the Three Musketeers I guess.

Tami: The Three Musketeers, yeah.

Brent: Do you ever call yourselves that?

Tami: No!

Brent: No?

Tami: I'm sure you can get Jordan in the kitchen to come up with a funny nickname for us.

Brent: Yeah, there we go. Yeah. This is a thing that is completely new to me, I've never heard of it.... Birth Doula.

Tami: Yes.

Brent: You've been one of those for 10 years?

Tami: I've been a Birth Doula for 10 years, the privilege of support families through pregnancy and childbirth.

Brent: Mm-hmm (affirmative).

Tami: It's a pretty big thing here in the Northwest. I'm not sure if folks beyond the Northwest are too familiar with it. Supporting women, not as the medical care provider, but alongside either their OB or their Midwife to have the sort of birth experience that they're desiring, and being a resource and advocate for them to meet their needs. I could probably do an entire show on birth in America.

Brent: Oh, mm-hmm (affirmative).

Tami: And, why you need a Doula, and why it's important to have an advocate with you, especially if you're having a hospital birth.

Brent: Mm-hmm (affirmative).

Tami: There's a lot of options in the birth world.

Brent: Mm-hmm (affirmative).

Tami: It can be very overwhelming, and when you're in the middle of labor, you don't exactly have the mindset to be making those choices.

Brent: Oh, right.

Tami: So, having someone you can talk through those with ahead of time, and know exactly what you want for your own birth, and when things do go sideways, help you still have a positive experience, even if it was unexpected.

Brent: Mm-hmm (affirmative).

Tami: That's kind of what I'm for.

Brent: Okay. Do you meet at a fairly early stage in the pregnancy and start talking?

Tami: Yeah, whatever stage the mom starts looking for a support person. Sometimes that's in really early pregnancy, and then sometimes folks get to their third trimester and they're like, "Oh gosh, I forgot to hire a Doula!"

Brent: Yeah, right.

Tami: It can be various all along the way. Then through their whole pregnancy I answer any questions for them about the pregnancy experience, and what to expect through the different birth options, and what specific birth path they choose for them for their family.

Brent: Mm-hmm (affirmative).

Tami: Birth Doula is a really neat thing, 'cause it doesn't ... They don't work for, say the hospital, or the medical facility, or even the doctor or care provider. They literally work for the family.

Brent: Okay.

Tami: Whether that family wants a hospital birth, or a home birth, or a birth center birth in the tub. That Doula will support that mom's wishes for wherever she is, and it's not what's best for the organization, it's what's best for the mom.

Brent: So you're at a hospital then, and you're advocating for the woman. Is it a challenge at all to get nurses, doctors, to actually listen to what you're saying? Only because you're not the mom-to-be, right? Yeah.

Tami: Not the patient? Yeah. I wouldn't be the one to speak directly to the medical staff on the patient's behalf.

Brent: Okay.

Tami: There would be conversations that I would have with the family that, whatever partners, or coaches are going to be involved in the birth, ahead of time, about what their wishes are, and how they can ask questions if something comes up.

Brent: Oh, okay.

Tami: Then at that time if something was being introduced that maybe the mom didn't necessarily want, they have the empowered ability then to say, "Hey, that's not something we were interested in. Why is it that you're suggesting that? What's going on with this labor process that makes it look like we need that? What are some alternative options or other choices that we have? How much time do we have to think about this?" Obviously in some birth situations there's emergency situations that come up.

Brent: Sure.

Tami: And like, "No, we need to go do a C-section right now."

Brent: Right.

Tami: In those cases I'm there to support the family through that unexpected change, and all the emotions that go along with that, and the loss of the whole birth process.

Brent: Mm-hmm (affirmative).

Tami: And, still help them come out happy and healthy, and work on the feeding the baby on the other side.

Brent: Right.

Tami: And, how to now transition to having a newborn. There's a lot of room between emergency C-section and everything else that could go on during a birth.

Brent: Sure.

Tami: And so, we help walk them through that process. Often times if something gets suggested along the way, they'll stop and ask me questions. Then they'll have an idea of what questions they might have for their medical staff, to make an educated decision.

Brent: So, a lot of it is just education and preparedness? Yeah.

Tami: A lot of education and resources, yeah.

Brent: Yeah.

Tami: It's really neat. Really rewarding.

Brent: Do you typically have a few different people at once?

Tami: A typical Doula who does it full-time would have multiple clients per month.

Brent: Mm-hmm (affirmative).

Tami: And, knowing how babies arrive whenever they want to, they do run into the risk that they could overlap, so you would always have a backup Doula as well.

Brent: A backup Doula, a whole new phrase for me.

Tami: Yeah. But I, because I've always done it alongside my regular job, I would only take one client here or there and stretch it out.

Brent: Mm-hmm (affirmative). Okay. I was reading your bio on our About Us page, and it mentions — and this has nothing to do with birth. Well, maybe not that much — "Boutique style yard sales." I totally need to know what that is, because ...

Tami: I am a bit unique in my yard sale savviness. Again, I blame this on my years at Nordstrom. When I throw a yard sale, which I've done several times over the years, I get all of my friends and neighbors involved to make it as big of an event as possible. But, I have very strict requirements. It can't be prices written on stickers, or clothes, or items thrown out on the lawn, on a blanket. It has to be cute tags cut out with little scrapbooking cut out things. Handwritten prices and descriptions in a particular order. Then, tie it on to each item with cute, little twine ribbon. Then there's tables with tablecloths-

Brent: Sounds great, yeah. Mm-hmm (affirmative).

Tami: ... And, everything's just really nice, as though you're in a boutique shop.

Brent: I see, not just throw it all out on the lawn.

Tami: Yeah, yeah.

Brent: All right, okay.

Tami: So, it doesn't look like it's trash that you're trying to get rid of. These are valuable items that maybe you'll pay me a pretty price for.

Brent: Mm-hmm (affirmative). Ah.

Tami: So, they're boutique style yard sales.

Brent: Boutique style, that's pretty cool.

Tami: Mm-hmm (affirmative), one day if I ever get up to it, I will actually have a permit and serve mimosas, or something fun.

Brent: I would go to it, in that case. One of our policies at Omni is, it's what? After five years, 10 years? You can take a sabbatical, right?

Tami: Mm-hmm (affirmative), yep.

Brent: You recently-ish did that.

Tami: Yeah.

Brent: What came out of that?

Tami: Yeah. I took a sabbatical leave last fall. I opened up a drive through coffee stand.

Brent: That is awesome.

Tami: Yeah. 'Cause here in the Northwest, who doesn't love coffee?

Brent: Yeah. I live on coffee.

Tami: Live on it, it's in our veins.

Brent: Mm-hmm (affirmative).

Tami: It's up in Lynnwood. It's called, "Buzzed Bear Coffee Company."

Brent: Buzzed Bear.

Tami: Yep.

Brent: All right, Buzzed I get. What's the Bear?

Tami: My three year old son loves bears.

Brent: Mm-hmm (affirmative).

Tami: He helped me come up with the name and the logo.

Brent: You're lucky it wasn't Buzzed T-Rex or something.

Tami: It could have been, if I had given him a couple more years. Maybe if he was five I would be in trouble, and we would have a T-Rex coffee stand.

Brent: That could be kinda cool.

Tami: Luckily it's a bear.

Brent: Uh huh. First of all, how's that going? Is it doing well, selling a lot of coffee?

Tami: Oh yeah. It's great, it's a ton of fun. Coffee people are definitely some of the most amazing people in the world, not that I'm biased at all. They're always so happy, so friendly. I guess they're always happy to see me when they come through the stand, because I'm giving them the best part of their day.

Brent: Oh yeah, right? Is this a-

Tami: At least that's how I feel when I go to get coffee.

Brent: So, it's a drive up, probably yeah?

Tami: It is a drive up, mm-hmm (affirmative). Drive up only. Drive up or walk up.

Brent: Mm-hmm (affirmative).

Tami: I typically barista on the weekends when I'm not at Omni.

Brent: Mm-hmm (affirmative).

Tami: I've got a full staff who is there all the other time. But, it's a ton of fun, the people are great. The coffee's amazing, we only use locally roasted beans, and we use locally baked products for our goodies, and our breakfast sandwiches. It's a little piece of the Northwest.

Brent: Wow, that's pretty cool.

Tami: Yeah.

Brent: You serve espresso, cold brew? That's like [crosstalk 00:24:35].

Tami: Toddy cold brew, very popular right now.

Brent: Yeah, yeah.

Tami: It's delicious. It's really smooth, very low acid. It's amazing. Yeah, regular espresso, toddy cold brew, white coffee. Yeah.

Brent: I'm struggling. What the heck is white coffee? All the coffee I've ever seen ... Well, if you put a lot of milk and sugar... but maybe you're talking about something else.

Tami: Not a latte, this is different.

Brent: Okay.

Tami: Your white coffee beans are the same espresso beans as you would use for your regular espresso, but they've very, very lightly roasted, and so they still maintain that kind of light white-ish, green-ish color of the natural bean. They have much more of a light kind of nutty flavor to the espresso, so you don't get that roast flavor at all. And, because it hasn't been roasted very long at all, it has maximum amount of caffeine.

Brent: Mm-hmm (affirmative).

Tami: If you really need a jolt in the morning-

Brent: I'd be a very buzzed bear.

Tami: ... Get some white coffee. Absolutely.

Brent: White coffee.

Tami: It's delicious.

Brent: Is that a thing? Do other places do this? I just have never noticed it.

Tami: Yeah, not all coffee stands have it. It's kind of a specialty thing. Yeah, it's amazing though.

Brent: Okay.

Tami: Once you've had it, you're sold.

Brent: It's the real deal, huh? Cool, that sounds good. So, what's the ... Does your coffee joint have a website?

Tami: Yeah, BuzzedBearCoffee.com.

Brent: BuzzedBearCoffee.com. We'll have that in the show notes too.

Tami: Great.

Brent: If you go there and click on it, that'll be easy. A Facebook page, I bet?

Tami: Yep. Facebook Buzzed Bear Co.

Brent: Buzzed Bear Co.

Tami: We're on Yelp, we're on Instagram, all the social media.

Brent: You're doing all the things, yeah.

Tami: Mm-hmm (affirmative).

Brent: Must have a good marketer. Well, I think we're going to stop with coffee.

Tami: All right.

Brent: Thanks Tami.

Tami: Thank you.

Brent: I'd also like to thank our intrepid producer, Mark Boszko. Say hello, Mark.

Mark Boszko: Hello, Mark.

Brent: And, especially I want to thank you for listening. Thank you. Music!

[MUSIC]